SAP Managed Services

SAP Managed Services Designed for Business Continuity and Control

Most SAP user companies are facing the challenge of managing their investments in SAP system successfully and professionally. SAP systems are mission-critical for daily business operations and any disruption directly impacts productivity, revenue, and customer satisfaction.

Whether running ECC or S/4HANA (on premise or Cloud), IT leadership has to master the challenges posed by:

Dynamic business environment
Advances in technology
Geographical implications
Non-availability of internal IT personnel
Limited skilled internal IT resources unable to cope with new business demands and ongoing maintenance requirements
Budgetary constraints
Requirement to enable scalable and flexible operational support model

Automatic’s SAP Managed support services

Our SAP Managed Services ensure the stable, secure, and efficient operation of SAP landscapes.

24 X 7 SAP service desk

Our 24×7 SAP Service Desk is committed to achieving the following objectives:

Serve as the central point of contact for all SAP-related inquiries, incidents, and requests, regardless of the time of day.

Monitor – Catch – Analyse – Resolve – Dispatch

Serve as the central point of contact for all SAP-related inquiries, incidents, and requests, regardless of the time of day.

BASIS ADMINISTRATION

Monitoring:

SAP System monitoring
SAP system sizing analysis
Background jobs
Backup monitoring
Interface monitoring
EDI monitoring and support

Administration:

SAP performance tuning
Application Interface management
Transport management
User and security management

ABAP FACTORY

Reports (Classical, Interactive, ALV)
Module Pool
Interfaces
RFC / BAPIBADIs and Enhancements
Forms (SAPSCRIPT, SMARTFORM, ADOBE Forms)
Data migration programs
Bug fixing and performance tuning
EDI / ALE and IDOC
Multi-Function cockpit / dashboard solutions
HANA readiness
Code conversion
Form conversion

SAP FUNCTIONAL SUPPORT

Functional service desk
Trouble shooting
Deployment of new SAP functionalities
Functional updates / functional enhancements
Testing of new / enhanced functionalities
Deployment of new regulations as per statutory requirements
Change management
SAP end user training
Process – solution documentation

Why Automatic?

Your SAP Managed Services Partner

Extensive experience in SAP application support
Strong expertise in SAP ECC and SAP S/4HANA
Proven incident, problem, and change management processes
24×7 support capabilities for global operations
SLA-driven service delivery with measurable KPIs
Proactive monitoring and performance optimization
Strong documentation and knowledge management
Seamless integration with internal IT teams (Your Extended Team)
Experienced SAP functional and technical consultants
Scalable team models based on business needs
Offshore delivery model for cost optimization
Focus on continuous improvement
Strong security and compliance practices
Long-term partnership mindset

Benefits

24×7 availability for phone and email support, including weekends and holidays.
Cost effective and flexible deployment of your offshore Center of Excellence (CoE).
Your internal team is able to focus on strategic projects.
Quick access to experienced pool of consultants.
Rapid response and troubleshooting of SAP application, system, and infrastructure issues.

Proactive monitoring and management of SAP systems to detect and address potential issues before they impact operations.
Regular health checks and system audits to ensure the stability and security of your SAP environment.
Dedicated client engagement manager as SPOC.
Strong and established quality processes.
Proven delivery model.

Challenges Faced by CXOs

Why SAP Managed Services Are Essential

CXOs are under constant pressure to ensure system stability while controlling costs.
Maintaining in-house SAP teams with the right skills is increasingly difficult.
Experienced SAP resources are scarce and expensive.
Business demands continuous system availability and responsiveness.
Global operations require 24×7 SAP support across time zones.
Operational issues divert internal teams from strategic initiatives.
Unplanned downtime leads to financial and reputational risks.
Legacy customizations increase maintenance complexity.
Growing integration landscapes add operational challenges.
Scalability and flexibility across multiple times is difficult with fixed internal teams.
Compliance and security requirements continue to increase.
CXOs need predictable costs and transparent performance reporting.
Managed Services provide flexibility, expertise, and cost control while reducing operational and improving service quality.

Case Studies: Proven SAP Managed Services Delivery

Our SAP Managed Services case studies demonstrate long-term operational success. They highlight stable SAP operations across global environments. Each case showcases improved performance and reduced incidents.
They reflect measurable cost optimization and service improvements.

Explore how we help enterprises run SAP with confidence.

SAP Managed Services