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CXO Role: CIO
Service Area: SAP (S/4HANA Implementation & AMS)
The automotive industry operates under constant pressure of cost optimization, regulatory compliance, and supply chain complexity across global plants. Managing ERP systems that support just-in-time manufacturing and high-volume transactions is a continuous challenge. Legacy SAP systems often limit agility and real-time visibility, especially when operations span multiple countries.
We selected Automatic due to their strong SAP S/4HANA expertise and their proven experience in supporting global automotive organizations. Their understanding of automotive-specific processes, combined with an offshore delivery model, gave us confidence in both quality and cost efficiency. Their leadership team demonstrated clarity and realism during the early discussions.
Since the engagement started, Automatic has consistently exceeded expectations. Their consultants operate with a strong ownership mindset and treat our systems as mission-critical. They understand our business cycles, plant shutdown windows, and peak operational periods. The team proactively identifies risks, proposes improvements, and supports us well beyond standard SLA expectations. Communication is transparent, escalation paths are clear, and delivery quality is consistently high. What stands out most is their flexibility — whether it is urgent production support, complex enhancements, or long-term roadmap planning, Automatic behaves like an extension of our internal IT organization rather than a vendor.
CXO Role: Head of IT
Service Area: SAP (S/4HANA Migration)
Automotive suppliers face continuous pressure to modernize IT landscapes while ensuring zero disruption to production systems. Migrating from ECC to S/4HANA in such an environment is complex, especially with heavy custom developments and tightly integrated shop-floor systems.
We chose Automatic because of their pragmatic migration approach and their willingness to take ownership of complex custom code remediation. Their migration strategy balanced technical correctness with business continuity, which was critical for us. The team demonstrated deep technical and functional knowledge right from the assessment phase.
Throughout the migration, Automatic showed exceptional discipline and professionalism. Testing cycles were well-structured, risks were clearly communicated, and mitigation plans were always ready. The team worked seamlessly with our internal stakeholders and external partners. What impressed us most was their calm and structured approach during critical phases. The migration was completed without business disruption, and post-go-live support was extremely stable. Automatic has proven to be a reliable long-term SAP partner for our automotive operations.
CXO Role: CFO
Service Area: SAP (Global Template & Roll-outs)
Manufacturing organizations with global footprints struggle with inconsistent processes, fragmented reporting, and lack of financial transparency. Rolling out a global SAP template across subsidiaries requires strong governance and deep understanding of local statutory requirements.
We partnered with Automatic due to their strong experience in global SAP roll-outs and their understanding of finance and controlling processes. Their ability to combine global standardization with local compliance gave us confidence.
The engagement has been highly successful. Automatic structured the roll-out program in a disciplined manner, ensured stakeholder alignment across countries, and managed dependencies effectively. Their consultants demonstrated strong functional depth, especially in finance, logistics, and reporting. The result was faster roll-outs, improved governance, and significantly better financial visibility. Automatic continues to support us as a trusted SAP managed services partner.
CXO Role: Chief Financial Officer (CFO)
Service Area: SAP – Global Template Rollout
Projects and engineering organizations operate in a highly complex environment characterized by multi-country project execution, diverse regulatory requirements, and tight cost and margin controls. Prior to this engagement, our SAP landscape consisted of multiple country-specific implementations with inconsistent processes, limited transparency, and significant effort required for consolidation and group reporting.
We chose Automatic because of their strong experience in SAP global template programs and their deep understanding of project-driven business models. Their ability to translate complex engineering and project accounting requirements into standardized SAP processes, while remaining pragmatic and business-focused, gave us confidence in their approach.
Throughout the global template rollout, Automatic demonstrated exceptional program governance, functional expertise, and execution discipline. The team worked closely with finance, project controls, procurement, and IT stakeholders across regions to define harmonized processes that balanced global standards with necessary local flexibility. Data migration, change management, and user training were handled with a high degree of professionalism. What clearly differentiates Automatic is their ownership mindset — challenges were anticipated early, risks were transparently communicated, and solutions were delivered without disruption to ongoing project operations. The result is a robust, scalable SAP template that has significantly improved project visibility, financial control, and group-level decision making, while establishing a strong foundation for future growth.
CXO Role: CIO
Service Area: SAP (Managed Services)
Global manufacturing companies often face high SAP support costs, skill shortages, and inconsistent support quality across regions. Managing SAP landscapes internally becomes increasingly challenging as systems grow in complexity.
Automatic was selected due to their offshore delivery capabilities, strong SLA-driven model, and long-term engagement mindset. Their leadership team demonstrated maturity and accountability during the transition phase.
Over the years, Automatic has delivered consistent value. System stability has improved, user satisfaction has increased, and overall support costs have reduced significantly. Their consultants are proactive, responsive, and deeply familiar with our business processes. The team continuously suggests optimizations and supports parallel projects without impacting operations. Automatic has become an integral part of our IT ecosystem.
CXO Role: Head of Global IT
Service Area: SAP (AMS & Enhancements)
Steel manufacturing operates in a highly capital-intensive environment with complex logistics, pricing, and production planning requirements. SAP systems are critical for day-to-day operations and decision-making.
We chose Automatic because of their strong SAP AMS credentials and their experience in process-intensive industries like steel. Their offshore model offered both scalability and cost efficiency.
The experience has been extremely positive. Automatic provides stable, reliable, and proactive support across geographies. Their consultants understand the nuances of steel manufacturing and handle complex issues with confidence. The engagement has resulted in cost optimization, improved system performance, and higher business user confidence.
CXO Role: CIO
Service Area: SAP (S/4HANA & Data Management)
Metals and cement organizations deal with high-volume transactions, complex asset management, and strict compliance requirements. Poor data quality and legacy systems significantly impact operational efficiency.
Automatic stood out due to their strong focus on SAP data governance and S/4HANA readiness. Their structured approach and industry understanding were key decision factors.
Since onboarding Automatic, data quality has improved significantly, reporting accuracy has increased, and compliance risks have reduced. Their team operates with discipline, consistency, and a strong sense of responsibility. They have helped us stabilize and modernize our SAP landscape effectively.
CXO Role: CIO
Service Area: SAP (Validation & Managed Services)
Pharmaceutical companies face stringent regulatory requirements, validation needs, and audit pressures. SAP systems must be stable, compliant, and well-documented.
We selected Automatic due to their experience in regulated industries and their strong process orientation. Their ability to balance compliance with operational efficiency was impressive.
The team has delivered high-quality SAP support while maintaining documentation and validation standards. Their consultants are detail-oriented, disciplined, and proactive. Automatic has become a trusted partner in ensuring system stability and regulatory compliance.
CXO Role: Chief Information Officer (CIO)
Service Area: SAP (Application Support & Enhancements)
Healthcare organizations operate in a highly sensitive and regulated environment where system stability, data accuracy, and compliance are non-negotiable. SAP systems support critical processes such as procurement, finance, and reporting, and any disruption directly impacts patient services. Additionally, healthcare IT teams often struggle with limited internal SAP expertise and growing compliance requirements.
We chose Automatic because of their experience in supporting complex SAP landscapes in regulated industries. Their structured delivery model, strong documentation practices, and understanding of compliance-driven environments gave us confidence from the outset. Their offshore delivery approach also aligned well with our cost and scalability expectations.
Our experience with Automatic has been extremely positive. Their consultants understand the criticality of healthcare operations and treat every incident with urgency and responsibility. The team is proactive in identifying system risks, data inconsistencies, and process gaps before they become business issues. Communication is clear, structured, and transparent, which is essential in a multi-stakeholder healthcare environment. What truly differentiates Automatic is their ownership mindset — they do not just resolve tickets, but ensure long-term stability and improvement. Their flexibility during audits, regulatory checks, and peak operational periods has been invaluable. Over time, Automatic has evolved into a trusted SAP partner who understands both our systems and our mission-critical business needs.
CXO Role: Global Head of IT
Service Area: SAP (Data Management & Governance)
Agrochemical organizations manage highly complex master data structures involving products, formulations, regulatory attributes, and multi-country compliance requirements. Poor data quality directly impacts regulatory reporting, supply chain efficiency, and business decision-making. High attrition and decentralized data ownership further increase operational risk.
Automatic was selected due to their strong focus on SAP data governance and their ability to set up centralized, scalable data management models. Their experience in handling large master data volumes across global operations was a key differentiator. The team demonstrated a deep understanding of compliance-driven data structures during the initial discussions.
Since the engagement began, Automatic has helped us significantly improve data quality, consistency, and control. They established clear governance frameworks, validation rules, and approval workflows that brought discipline to data maintenance processes. Their centralized data team operates seamlessly across time zones and supports our global locations with speed and accuracy. What we value most is their proactive approach — issues are identified early, root causes are analyzed, and preventive controls are implemented. Automatic’s consultants work closely with business stakeholders and understand the regulatory implications of data errors. The engagement has reduced compliance risks, improved reporting accuracy, and brought much-needed standardization across our SAP landscape.
CXO Role: Chief Technology Officer (CTO)
Service Area: SAP (S/4HANA Advisory & Managed Services)
Technology companies operate in fast-changing environments where agility, scalability, and system performance are critical. Legacy ERP systems often struggle to keep pace with evolving business models, acquisitions, and global expansion. At the same time, internal teams are focused on core product innovation rather than ERP operations.
We chose Automatic because of their strong S/4HANA advisory capabilities and their ability to translate technical roadmaps into practical business outcomes. Their consultants demonstrated a clear understanding of modern ERP architectures, cloud deployment options, and integration strategies. Their offshore delivery model also offered flexibility and cost efficiency.
Working with Automatic has been a highly satisfying experience. Their team combines strong technical expertise with a business-oriented mindset, which is essential in a technology-driven organization. They provide structured SAP support while also advising us on future-ready improvements and optimizations. The consultants are responsive, adaptable, and comfortable working in dynamic environments where priorities shift quickly. What stands out is their collaborative approach — they engage proactively with our internal teams, challenge assumptions when needed, and take full ownership of delivery. Automatic has helped us stabilize our SAP landscape while preparing it for future growth, making them a reliable and forward-looking partner.
CXO Role: Chief Information Officer (CIO)
Service Area: Infrastructure Management – 24×7 IT Service Desk
Manufacturing organizations operate in time-critical environments where IT downtime directly impacts production, logistics, and customer commitments. Supporting users across multiple shifts, plants, and geographies with a limited internal IT team is a constant challenge. Legacy systems, diverse endpoint landscapes, and growing security expectations further increase complexity.
We selected Automatic because of their structured 24×7 IT Service Desk model and their experience in supporting manufacturing environments. Their ability to combine user-centric service delivery with strong backend processes and monitoring capabilities gave us confidence. The offshore delivery model allowed us to scale support without increasing fixed costs.
Since onboarding Automatic, the improvement in IT service quality has been clearly visible. First-call resolution rates have increased, response times have improved, and user satisfaction scores have gone up significantly. The service desk team understands the urgency of shop-floor and operational issues and handles them with priority and accountability. What stands out is their proactive mindset — recurring issues are analyzed, root causes are addressed, and preventive actions are implemented. Automatic also supports regular system upgrades and optimization initiatives, ensuring our IT environment stays current and secure. The engagement has transformed our IT support from a reactive function into a reliable, business-aligned service.
CXO Role: Head of IT Operations
Service Area: Infrastructure Management – IT Infrastructure Monitoring
Manufacturing IT environments are often complex and heterogeneous, spanning on-premise servers, networks, and cloud components. Reactive incident handling leads to unplanned outages, production delays, and increased operational risk. Limited internal monitoring capabilities further restrict visibility into system health and performance.
Automatic was chosen due to their strong expertise in proactive infrastructure monitoring and incident management. Their ability to integrate monitoring tools with clear escalation procedures and reporting frameworks was a key differentiator. The team demonstrated a deep understanding of manufacturing-critical systems during the onboarding phase.
The monitoring services delivered by Automatic have significantly improved our operational stability. Proactive alerts and early warnings allow issues to be addressed before they impact business users. Root cause analysis is thorough and well-documented, enabling continuous improvement of the IT landscape. The monitoring team works closely with our internal IT and service desk teams, ensuring seamless coordination. What we value most is their consistency and reliability — monitoring is not treated as a tool-driven activity but as a managed service with accountability. The result has been reduced downtime, faster incident resolution, and greater confidence in our IT operations.
CXO Role: Chief Information Officer (CIO)
Service Area: Infrastructure Management – Server & Network Management
Managing a globally distributed server and network landscape with limited internal IT staff is a major challenge for manufacturing organizations. Regular patching, upgrades, performance tuning, and security updates must be executed without disrupting business operations. Any lapse can lead to downtime, security vulnerabilities, or compliance issues.
We partnered with Automatic because of their strong capabilities in remote server and network management combined with proactive performance monitoring. Their structured delivery model and experience in managing large, complex infrastructures aligned well with our needs. The ability to scale support across geographies was an additional advantage.
The engagement with Automatic has delivered tangible operational benefits. Server availability has improved, patch compliance is consistently maintained, and network performance issues are identified and resolved proactively. The team follows disciplined change and maintenance procedures, ensuring zero business disruption during updates. What differentiates Automatic is their ownership mindset — they plan activities well in advance, communicate clearly, and take responsibility for outcomes. Their consultants understand the business impact of infrastructure issues and act accordingly. Today, our IT operations are predictable, stable, and well-controlled, allowing internal teams to focus on strategic initiatives.
CXO Role: Chief Information Officer (CIO)
Service Area: Infrastructure Management – Backup & Disaster Recovery
Manufacturing organizations generate and process large volumes of operational and transactional data every day. Any data loss or prolonged system unavailability can directly impact production, customer deliveries, and financial reporting. Historically, our backup processes lacked transparency, structured verification, and clearly defined recovery procedures.
We chose Automatic because of their disciplined approach to backup and disaster recovery services. Their focus on process definition, recovery testing, and automation differentiated them from other providers. The team demonstrated strong technical depth and a clear understanding of business continuity requirements.
Since engaging Automatic, our backup and DR posture has improved significantly. Centralized backup management has brought visibility and control across our IT landscape. Regular DR drills and recovery simulations have increased confidence in our recovery readiness. Automatic’s team ensures backups are not only completed but also validated, tested, and documented. What we appreciate most is their proactive governance — risks are highlighted early, improvements are continuously proposed, and compliance is maintained without constant supervision. The engagement has reduced RTO and RPO significantly and strengthened our overall IT resilience.
CXO Role: Chief Financial Officer (CFO)
Service Area: Digital – Microsoft Power BI
As a global manufacturing group, we struggled with fragmented management reporting across multiple ERP and non-ERP systems. Data consolidation was manual, time-consuming, and error-prone, limiting our ability to make timely strategic decisions. There was also no internal capability to design and manage modern analytics solutions.
We partnered with Automatic because of their strong Power BI expertise and their ability to understand finance and management reporting requirements. Their consultants demonstrated a clear understanding of KPI-driven reporting and executive-level dashboards. The offshore delivery model also provided flexibility and cost efficiency.
The Power BI solution delivered by Automatic has transformed how our leadership team consumes information. Data from multiple sources is now integrated into a single, reliable reporting platform. Dashboards are intuitive, visually strong, and aligned with business priorities. Automatic worked closely with finance and business stakeholders to refine KPIs and ensure data accuracy. What stands out is their attention to detail and focus on user adoption. Today, management decisions are based on real-time insights rather than retrospective reports, significantly improving agility and confidence at the executive level.
CXO Role: Chief Information Officer (CIO)
Service Area: Digital – Power Apps & Power Automate
Many of our operational processes were heavily dependent on Excel sheets and manual workflows, leading to inefficiencies, data duplication, and compliance risks. These processes were difficult to scale and highly dependent on individual users, making standardization a major challenge.
We selected Automatic because of their practical experience with Microsoft Power Platform and their ability to quickly translate business requirements into usable applications. Their low-code approach and structured delivery model aligned well with our digital transformation goals.
The engagement has delivered strong business value in a short time. Automatic developed multiple Power Apps and automated workflows that replaced manual processes across departments. Data is now centralized, workflows are standardized, and approvals are transparent. The applications are user-friendly and require minimal training, driving high adoption rates. What differentiates Automatic is their business-first mindset — they focus not just on technology, but on process efficiency and governance. The result has been faster processes, reduced errors, improved compliance, and a strong foundation for further digital innovation.
CXO Role: Chief Information Officer (CIO)
Service Area: SAP – Global Template Rollout & AMS
Pharmaceutical organizations operate in a highly regulated environment where system stability, data integrity, and compliance are non-negotiable. Our SAP landscape supports manufacturing, quality, supply chain, and finance processes across multiple geographies, making standardization and consistent operations a continuous challenge.
We selected Automatic due to their strong SAP domain expertise and prior experience in regulated industries. Their ability to balance compliance requirements with operational efficiency gave us confidence. The structured onboarding approach and transparent governance model were key decision factors.
Since the engagement began, Automatic has played a critical role in stabilizing and scaling our SAP operations. Their consultants demonstrate deep functional and technical knowledge while strictly adhering to validation and documentation standards. Incident resolution is swift, root cause analysis is thorough, and recurring issues are systematically eliminated. Beyond support, the team proactively suggests improvements aligned with regulatory expectations. What stands out most is their ownership mindset — they operate as an extension of our internal IT organization. This partnership has improved system reliability, audit readiness, and overall business confidence in SAP.
CXO Role: Chief Digital Officer (CDO)
Service Area: Digital – Custom .NET Application Development
Healthcare organizations face increasing pressure to improve patient outcomes while optimizing operational efficiency and ensuring data security. Our legacy systems lacked integration and were not designed to support modern digital workflows, resulting in fragmented information and manual coordination across departments.
Automatic stood out because of their ability to combine technical excellence with a clear understanding of healthcare workflows. Their experience in designing secure, scalable applications and their disciplined delivery methodology aligned well with our digital transformation roadmap.
The custom .NET solutions developed by Automatic have significantly improved process efficiency and data visibility. Applications are intuitive, performant, and designed with security and compliance in mind. Automatic’s team engaged closely with clinical, administrative, and IT stakeholders to ensure solutions addressed real operational challenges. Their iterative delivery approach ensured early value realization and continuous refinement. What we appreciate most is their long-term thinking — solutions are built not just for today’s needs, but with scalability and future integration in mind. This engagement has strengthened our digital foundation and accelerated our transformation journey.
CXO Role: Chief Technology Officer (CTO)
Service Area: SAP – S/4HANA Migration
As a technology-driven organization, we required an SAP S/4HANA migration that would not only modernize our ERP but also align with our agile operating model. The complexity of data migration, custom code remediation, and business continuity during transition posed significant risks.
Automatic was chosen because of their strong S/4HANA migration expertise and pragmatic, risk-aware approach. Their ability to clearly articulate migration scenarios, effort estimates, and risk mitigation strategies differentiated them from other partners.
The migration journey with Automatic has been highly structured and transparent. From system assessment to sandbox, conversion, and testing phases, every step was meticulously planned and executed. The team demonstrated exceptional technical depth, particularly in custom code adaptation and performance optimization. Communication was consistent, issues were addressed proactively, and business users were supported throughout the transition. Automatic’s ownership and accountability ensured minimal disruption and a stable post-go-live environment. The successful migration has improved system performance, reporting capabilities, and positioned us well for future innovation.
CXO Role: Managing Partner / CIO
Service Area: Infrastructure Management – Cloud & Operations Support
Consulting firms depend heavily on always-available IT systems to support global collaboration, project delivery, and client engagements. Our distributed workforce and cloud-based infrastructure required continuous monitoring, rapid incident response, and cost-efficient operations.
We partnered with Automatic because of their strong infrastructure management capabilities and their ability to operate in a global, always-on environment. Their offshore delivery model provided scalability without compromising service quality.
Automatic has delivered consistent, high-quality infrastructure support across our cloud and on-premise environments. Monitoring is proactive, incidents are resolved swiftly, and operational risks are addressed before impacting consultants or clients. The team maintains clear documentation, strong communication, and regular performance reporting. What truly differentiates Automatic is their service ownership — they take responsibility beyond defined SLAs and act in the best interest of business continuity. This partnership has reduced operational overhead, improved system availability, and allowed our internal teams to focus on strategic initiatives.
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